Professional and leadership development

Investing in the growth of our employees to reach their full potential is central to our values and the success of our business as our industry and team are experiencing transformation.

Training and development

Our comprehensive training programs support individuals at all career stages. Below are highlights of our key programs.

Technical training features systemic development of proficiency through immersive training, practice of safety-sensitive tasks in virtual reality and simulated scenarios, supervised on-the-job training and skills assessments to ensure we operate at the highest level of aviation safety and customer service.

Leadership and professional development programs provide opportunities for growth and advancement. We offer a uniquely United development pathway for leadership that begins with introducing our culture at the Welcome to United orientation and progresses through new people leader training and high potential development programs at the manager, senior, manager, director and managing director levels. All management employees can develop their skills through the Leadership, Airport Operations and Digital Institutes.

Culture of safety, service and employee well-being

Safety remains paramount within our culture, underpinned by rigorous training, continuous feedback mechanisms and a strong sense of community. Our Business Resource Groups (BRGs) play a pivotal role in recruiting and connecting team members and fostering inclusivity and awareness, with membership growing to 38,000 in 2023. Executive sponsorship underscores our commitment to amplifying diverse voices and perspectives.

Our people-centric approach underscores our commitment to fostering a culture of excellence, inclusivity, and continuous growth, driving our success now and into the future.