Corporate Responsibility Report

Good Leads the Way is a story of 90,000+ hero characters on a mission to do good in the air and on the ground, working to make the world a happier, more inclusive, more fascinating place.

Key highlights

#1 Only airline to make the Diversity Inc. 2022 Top 50 Companies for Diversity list

TCFD Last year, we reported for the first time against Task Force on Climate-Related Financial Disclosures (TCFD) recommendations; this year, we have enhanced our disclosures on climate strategy, metrics and targets and risks and governance.

100+ Locations received certification for our higher safety standards program

“The pandemic gave us a once-in-a-generation opportunity to change the way we run our airline because we realized we can no longer succeed by running our airline like it is 2019. Instead of solely focusing on managing our business in reaction to near-term pressures, we are devoted to a long-term strategy. Our long-view philosophy has already benefitted our employees and customers and it is something we plan to continue moving forward. As part of that long-term focus, our aim is to provide our customers, employees, investors and all of our stakeholders with more transparency about our impact.”

Scott Kirby CEO

Our approach is focused on five key pillars


We empower our teams to make good decisions while protecting the business and requiring the highest standards of conduct and compliance.

Key issues include:

  • Board oversight
  • Ethics and compliance
  • Cybersecurity
  • Public policy and lobbying activity
  • Human rights

Learn more about Governance


Safety is a shared responsibility: a daily, constant focus on the health, wellbeing and lives of customers, employees and partners. It is the bedrock of running a successful and reliable airline, foundational to our culture and our number-one core value.

Key issues include:

  • Safety management
  • Tools and training
  • Hazard prevention and controls
  • Measurement and feedback

Learn more about Safety

Environmental sustainability

We’re reimagining the future of aviation with environmental responsibility and sustainability at the forefront. This starts by acknowledging the challenge we face. Aviation is a hard-to-abate sector today, but we are committed to tackling the root causes of our environmental impact to build a more sustainable future for our business, employees, customers and planet.

Key issues include:

  • Climate change
  • Emissions and carbon footprint
  • Climate risks and opportunities
  • Compliance
  • Waste & recycling

Learn more about climate, environmental sustainability and TCFD


We’re committed to supporting our world-class team so they can deliver for our customers and each other. We strive to break down barriers to create an inclusive, safe, caring, dependable and efficient environment for diverse talent to thrive and create value.

Key issues include:

  • Inclusion in our workforce
  • Diversity and representation
  • Customer inclusion
  • Community inclusion
  • Supply chain diversity and inclusion

Learn more about People


We aim to build stronger links within the global communities we connect, responding to crises and support causes that align with our purpose and values.

Key issues include:

  • Crisis response
  • Financial support for inclusion
  • Leadership and career opportunities
  • Employee volunteering

Learn more about Community

Report summary

This summary is an accompaniment to United‘s full online report.

Download the summary

UN Global Compact commitment

At United, we have been committed to the Ten Principles set forth by the UN Global Compact for over a decade, and they continue to guide the decisions we make across the organization. This report, which sets out how we bring our purpose to life through our business, covers how we managed our environmental, social and governance (ESG) responsibilities for calendar year 2022 and sets out how we implement the Global Compact principles in the areas of human rights, labor, environment and anti-corruption. Our report is fully accessible online for all stakeholders to access. The report opens with a letter from our Chief Executive Officer Scott Kirby, which further reaffirms our support of and commitment to the UN Global Compact now and in the future.