Workforce

Workforce data including labor relations and employee demographics

Workforce numbers
2022 2021 2020
Total employees 92,795 79,455 70,634
Flight Attendants 23,065 21,696 16,432
Management and administrative, including international employees, food service employees (2017, 20161) and other 14,489 12,420 12,225
Passenger Service 16,129 11,036 9,245
Fleet Service 15,088 12,573 11,346
Pilots 13,831 12,223 11,822
Technicians and related
Flight Simulator Technicians 		8,499 7,884 6,477
Catering Operations2 40 1,935
Storekeeper Employees 965 900 653
Dispatchers 393 389 259
Fleet Tech Instructors
Food Service Employees3
Load Planners
Maintenance Instructors
Security Officers 		336 294 240

Labor relations
2022 2021 2020
Labor union representation 84% 84% 83%

Women & diverse-owned spending
2022 2021 2020
Billion Dollar Roundtable qualified spending with women & diverse-owned businesses $172m $79m

United’s 2022 US demographic data4

Sharing our US diversity representation data

We recognize that this journey is a long haul and that we must commit to sustained action to become the world’s most inclusive airline. Sharing our US diversity representation data and committing to more transparency with our demographics on an annual basis is a critical, foundational step forward in that journey. In order to hold ourselves accountable for change and to build understanding and trust, we must track and share our progress.
2022 2021 2020
Company-wide
Race and ethnicity
Asian 12.3% 12.3% 11.7%
American Indian/Alaska Native 0.4% 0.4% 0.4%
Black/African American 14.5% 13.4% 13.0%
Hispanic/Latino 17.3% 15.8% 14.2%
Hawaiian/Pacific Island 2.5% 2.3% 2.3%
Not disclosed 1.8% 1.0% 0.6%
Two or more races 2.0% 1.9% 1.5%
White 49.1% 52.8% 56.3%
Gender diversity
Female 39.4% 38.5% 36.0%
Male 60.9% 61.5% 64.0%
Frontline
Race and ethnicity
Asian 11.9% 11.9% 11.0%
American Indian/Alaska Native 0.4% 0.5% 0.5%
Black/African American 14.9% 13.8% 13.5%
Hispanic/Latino 17.8% 16.2% 14.5%
Hawaiian/Pacific Island 2.6% 2.4% 2.5%
Not disclosed 1.8% 1.0% 0.5%
Two or more races 2.0% 1.9% 1.5%
White 48.5% 52.3% 56.0%
Gender diversity
Female 39.2% 38.2% 35.2%
Male 60.80% 61.8% 64.8%
Professional / Supervisory (L9-L5)
Race and ethnicity
Asian 13.2% 13.0% 13.7%
American Indian/Alaska Native 0.4% 0.3% 0.2%
Black/African American 13.6% 12.8% 12.7%
Hispanic/Latino 17.3% 15.7% 15.2%
Hawaiian/Pacific Island 2.1% 2.1% 2.1%
Not disclosed 1.5% 1.5% 0.9%
Two or more races 2.1% 1.9% 1.8%
White 49.3% 52.7% 53.7%
Gender diversity
Female 44.3% 42.8% 43.9%
Male 55.7% 57.2% 56.1%
Senior Professional / Leaders (L4-L2)
Race and ethnicity
Asian 19.4% 19.4% 19.5%
American Indian/Alaska Native 0.2% 0.2% 0.2%
Black/African American 7.1% 6.4% 6.3%
Hispanic/Latino 9.2% 8.5% 8.3%
Hawaiian/Pacific Island 0.9% 0.9% 0.9%
Not disclosed 1.7% 1.0% 0.5%
Two or more races 1.3% 1.5% 1.3%
White 60.1% 62.2% 63.0%
Gender diversity
Female 36.0% 36.3% 35.7%
Male 64.0% 63.7% 64.3%
Senior Leaders (MD/Officers)
Race and ethnicity
Asian 7.8% 6.0% 5.7%
American Indian/Alaska Native 0.4% 0.4% 0.9%
Black/African American 5.7% 6.9% 5.7%
Hispanic/Latino 4.9% 5.2% 5.3%
Hawaiian/Pacific Island 0.4% 0.4% 0.4%
Not disclosed 1.2% 1.3% 1.3%
Two or more races 2.0% 1.7% 0.9%
White 77.5% 78.0% 79.8%
Gender diversity
Female 32.8% 34.1% 32.9%
Male 67.2% 65.9% 67.1%

Footnotes

  1. Catering Operations employees unionized as of Oct. 23, 2018
  2. Food service employees included for 2017 and 2016.
  3. Food service employees included for 2015.
  4. Diversity representation data is for US mainline workforce only. Diversity tracking is prohibited by law in some international locations. Numbers may not add up due to rounding.