Workforce

Workforce data including labor relations and employee demographics

Workforce numbers

2023 2022 2021 2020
Total employees 103,218 92,795 79,455 70,634
Flight Attendants 25,803 23,065 21,696 16,432
Management and administrative, including international employees, food service employees and other 17,496 14,489 12,420 12,225
Passenger Service 16,837 16,129 11,036 9,245
Fleet Service 15,624 15,088 12,573 11,346
Pilots 15,445 13,831 12,223 11,822
Technicians and related
Flight Simulator Technicians
9,752 8,499 7,884 6,477
Catering Operations 40 1,935
Storekeeper employees 1216 965 900 653
Dispatchers 500 393 389 259
Fleet Tech Instructors
Food Service employees
Load Planners
Maintenance Instructors
Security Officers
Technical Operations Maintenance Controllers
Technical Operations Maintenance Planners
545 336 294 240

Labor relations

2023 2022 2021 2020
Labor union representation 83% 84% 84% 83%

Women & diverse-owned spending

2023 2022 2021 2020
Billion Dollar Roundtable qualified spending with women & diverse-owned businesses $497m $172m $79m

United’s 2023 U.S. demographic data1

Sharing our U.S. diversity representation data

We recognize that this journey is a long haul and that we must commit to sustained action to become the world’s most inclusive airline. Sharing our U.S. diversity representation data and committing to more transparency with our demographics on an annual basis is a critical, foundational step forward in that journey. In order to hold ourselves accountable for change and to build understanding and trust, we must track and share our progress.

2023 2022 2021 2020
Company-wide
Race and ethnicity
Asian 12.4% 12.3% 12.3% 11.7%
American Indian/Alaska Native 0.4% 0.4% 0.4% 0.4%
Black/African American 14.8% 14.5% 13.4% 13.0%
Hispanic/Latino 17.8% 17.3% 15.8% 14.2%
Hawaiian/Pacific Island 2.9% 2.5% 2.3% 2.3%
Not disclosed 1.2% 1.8% 1.0% 0.6%
Two or more races 1.9% 2.0% 1.9% 1.5%
White 48.5% 49.1% 52.8% 56.3%
Gender diversity
Female 39.2% 39.4% 38.5% 36.0%
Male 60.8% 60.9% 61.5% 64.0%
Frontline
Race and ethnicity
Asian 12.0% 11.9% 11.9% 11.0%
American Indian/Alaska Native 0.5% 0.4% 0.5% 0.5%
Black/African American 15.1% 14.9% 13.8% 13.5%
Hispanic/Latino 18.2% 17.8% 16.2% 14.5%
Hawaiian/Pacific Island 3.1% 2.6% 2.4% 2.5%
Not disclosed 1.1% 1.8% 1.0% 0.5%
Two or more races 1.9% 2.0% 1.9% 1.5%
White 48.1% 48.5% 52.3% 56.0%
Gender diversity
Female 38.8% 39.2% 38.2% 35.2%
Male 61.2% 60.80% 61.8% 64.8%
Professional / Supervisory (L9-L5)
Race and ethnicity
Asian 13.8% 13.2% 13.0% 13.7%
American Indian/Alaska Native 0.4% 0.4% 0.3% 0.2%
Black/African American 15.0% 13.6% 12.8% 12.7%
Hispanic/Latino 18.6% 17.3% 15.7% 15.2%
Hawaiian/Pacific Island 2.1% 2.1% 2.1% 2.1%
Not disclosed 1.4% 1.5% 1.5% 0.9%
Two or more races 2.0% 2.1% 1.9% 1.8%
White 46.8% 49.3% 52.7% 53.7%
Gender diversity
Female 45.2% 44.3% 42.8% 43.9%
Male 54.8% 55.7% 57.2% 56.1%
Senior Professional / Leaders (L4-L2)
Race and ethnicity
Asian 19.3% 19.4% 19.4% 19.5%
American Indian/Alaska Native 0.3% 0.2% 0.2% 0.2%
Black/African American 8.1% 7.1% 6.4% 6.3%
Hispanic/Latino 9.5% 9.2% 8.5% 8.3%
Hawaiian/Pacific Island 0.9% 0.9% 0.9% 0.9%
Not disclosed 1.2% 1.7% 1.0% 0.5%
Two or more races 1.3% 1.3% 1.5% 1.3%
White 59.3% 60.1% 62.2% 63.0%
Gender diversity
Female 35.6% 36.0% 36.3% 35.7%
Male 64.4% 64.0% 63.7% 64.3%
Senior Leaders (MD/Officers)
Race and ethnicity
Asian 9.00% 7.8% 6.0% 5.7%
American Indian/Alaska Native 0.40% 0.4% 0.4% 0.9%
Black/African American 6.00% 5.7% 6.9% 5.7%
Hispanic/Latino 6.40% 4.9% 5.2% 5.3%
Hawaiian/Pacific Island 0.40% 0.4% 0.4% 0.4%
Not disclosed 1.10% 1.2% 1.3% 1.3%
Two or more races 1.90% 2.0% 1.7% 0.9%
White 74.90% 77.5% 78.0% 79.8%
Gender diversity
Female 34.10% 32.8% 34.1% 32.9%
Male 65.90% 67.2% 65.9% 67.1%

Footnotes

  1. Diversity representation data is for U.S. mainline workforce only. Diversity tracking is prohibited by law in some international locations. Numbers may not add up due to rounding.