Employee training and development
We are committed to providing our employees with the tools, resources and support they need to do great work and provide exceptional service to our customers and each other. This includes training our employees across the airline, at all levels and in all types of roles. In 2017, more than 92,000 employees participated in 4 million training activities, from safety and our new core4 service framework that was introduced at the end of 2017, to recognition training that’s helping us build a recognition mindset, we want to make sure every employee has what they need to succeed at United and to take their career to new heights.
Diversity flies with us
At United, we define diversity as the range of differences that make individuals unique, including ability, age, ethnicity, gender identification, race, sexual orientation, religious belief and veteran status. Inclusion is how we leverage these differences to form a genuine community and expand business opportunities.
Our approach is to treat diversity and inclusion as a core leadership competency, taking diversity well beyond compliance. The goal is for leaders to create a culture in which acceptance and appreciation of everyone are the norms, and each employee is comfortable bringing their full self to work.
Diversity and inclusion awareness events
To affirm our commitment, we host events, festivals and celebrations across our network to link awareness with personal and professional development, employee engagement, knowledge and understanding of the various dimensions of diversity.
Business Resource Groups (BRGs)
To help advance our goals for diversity and inclusion, United supports employee-run BRGs. Each group is led by volunteers and increases awareness and understanding of cultural issues while nurturing United’s diverse talent, enriching the airline’s organizational culture, volunteering in the local community and contributing to company performance. United employees have formed the following groups: EQUAL (LGBTA), UNITE (multi-cultural), United for Veterans (veterans), uIMPACT (women) and GenTrend (next generation). Across all groups, membership grew approximately 50 percent in 2017.
In 2017, our Diversity and Inclusion team hosted the first Business Resource Group Summit, where United BRG leaders from around the globe discussed their current strategies and exchanged best practices. The summit also provided leaders with opportunities to increase collaboration across BRGs while expanding our BRG presence throughout United's network.
Awards and recognition
United Airlines® is fully committed to integrating diversity and inclusion into all areas of our business, and we are honored by the recognition and awards we have received from external organizations.