Ethics and compliance

in Our business

At United, our Ethics and Compliance commitment means conducting our business ethically, honestly and legally, each and every day. United’s Code of Ethics and Business Conduct serves as a guide to the ethical and legal responsibilities that all directors, officers, employees and third-party representatives share.

Our Code is an important tool to help us make the right decisions and ensure that we conduct our business ethically and legally.

The Code guides employees on topics like ethical decision making, conflicts of interest, interacting with the government, bribery and corruption, protecting information and assets, building a great place to work — including preventing harassment and discrimination and fostering appropriate workplace behavior. The Code also states our commitment to complying with laws and regulations and conducting our business in a manner consistent with guiding U.S. and international principles on human rights.

We also reinforce our commitment to integrity through our Anti-Bribery/Anti-Corruption Compliance Policy. The policy provides specific guidance for interacting with government officials. The policy applies to all of United’s global employees and third-party representatives. We understand that even the appearance of impropriety can jeopardize the company’s interests and is inconsistent with our business principles.

Additionally, United advocates for comprehensive and clear privacy standards and is committed to protecting the personal information of all customers and employees.

United provides multiple avenues for employees to raise concerns or seek guidance, including our helpline and web reporting. Both resources are confidential, available 24/7 with multi-language capabilities and provide the ability to report anonymously, where local laws allow. United prohibits retaliation against anyone who in good faith files a report about suspected illegal or unethical behavior or participates in an investigation.