Workforce

in Fact sheets

Workforce numbers
2017 2016 2015
Total employees 88,531 87,779 84,228
Flight Attendants 22,676 22,779 21,078
Management and administrative, including international employees, food service employees (2017, 2016)1 and other 17,777 17,541 17,208
Passenger Service 12,189 12,012 11,998
Fleet Service 13,187 12,812 12,210
Pilots 11,492 11,454 11,204
Technicians and related
Flight Simulator Technicians
9,535 9,521 8,899
Storekeeper Employees 1,000 977 936
Dispatchers 402 396 383
Fleet Tech Instructors
Food Service Employees (2015)2
Load Planners
Maintenance Instructors
Security Officers
273 287 312
Labor relations
2017 2016 2015
Labor union representation 80% 80% 80%
Footnotes:
  1. Food service employees included for 2017 and 2016.
  2. Food service employees included for 2015.