| 2015 | 2014 | 2013 | |
|---|---|---|---|
| Total employees | 84,228 | 84,472 | 87,254 |
| Flight Attendants | 21,078 | 20,931 | 21,121 |
| Salaried and management, including international employees, and other | 17,208 | 17,199 | 17,637 |
| Passenger Service | 11,998 | 12,630 | 14,611 |
| Fleet Service | 12,210 | 12,575 | 12,970 |
| Pilots | 11,204 | 10,612 | 10,553 |
| Technicians and related Flight Simulator Technicians |
8,899 | 8,889 | 8,796 |
| Storekeeper Employees | 936 | 932 | 916 |
| Dispatchers | 383 | 356 | 322 |
| Food Service Employees Security Officers Load Planners Fleet Tech Instructors Maintenance Instructors |
312 | 338 | 328 |
| 2015 | 2014 | 2013 | |
|---|---|---|---|
| Labor union representation | 80% | 80% | 80% |