Workforce

in Fact sheets

Workforce numbers
2020 2019 2018
Total employees 70,634 91,526 88,590
Flight Attendants 16,432 24,277 23,193
Management and administrative, including international employees, food service employees (2017, 2016)1 and other 12,225 15,662 15,047
Passenger Service 9,245 12,114 11,932
Fleet Service 11,346 13,808 13,077
Pilots 11,822 12,260 11,742
Technicians and related
Flight Simulator Technicians
6,477 9,124 9,236
Catering Operations2 1,935 2,577 2,668
Storekeeper Employees 653 991 1,012
Dispatchers 259 412 399
Fleet Tech Instructors
Food Service Employees (2015)3
Load Planners
Maintenance Instructors
Security Officers
240 301 284
Labor relations
2020 2019 2018
Labor union representation 83% 83% 83%
United’s 2020 U.S. demographic data*

Sharing our U.S. diversity representation data

We recognize that this journey is a long haul and that we must commit to sustained action to become the world’s most inclusive airline. Sharing our U.S. diversity representation data and committing to more transparency with our demographics on an annual basis is a critical, foundational step forward in that journey. In order to hold ourselves accountable for change and to build understanding and trust, we must track and share our progress.

2020
Company-wide
Race and ethnicity
Asian 12%
American Indian/Alaska Native 0%
Black/African American 13%
Hispanic/Latino 14%
Hawaiian/Pacific Island 2%
Not disclosed 1%
Two or more races 2%
White 56%
Gender diversity
Female 36%
Male 64%
Frontline
Race and ethnicity
Asian 11%
American Indian/Alaska Native 0%
Black/African American 13%
Hispanic/Latino 15%
Hawaiian/Pacific Island 2%
Not disclosed 1%
Two or more races 2%
White 56%
Gender diversity
Female 35%
Male 65%
Professional / Supervisory (L9-L5)
Race and ethnicity
Asian 14%
American Indian/Alaska Native 0%
Black/African American 13%
Hispanic/Latino 15%
Hawaiian/Pacific Island 2%
Not disclosed 1%
Two or more races 2%
White 54%
Gender diversity
Female 44%
Male 56%
Senior Professional / Leaders (L4-L2)
Race and ethnicity
Asian 20%
American Indian/Alaska Native 0%
Black/African American 6%
Hispanic/Latino 8%
Hawaiian/Pacific Island 1%
Not disclosed 1%
Two or more races 1%
White 63%
Gender diversity
Female 36%
Male 64%
Senior Leaders (MD/Officers)
Race and ethnicity
Asian 6%
American Indian/Alaska Native 1%
Black/African American 6%
Hispanic/Latino 5%
Hawaiian/Pacific Island 0%
Not disclosed 1%
Two or more races 1%
White 80%
Gender diversity
Female 33%
Male 67%

*Diversity representation data is for U.S. mainline workforce only. Diversity tracking is prohibited by law in some international locations. Numbers may not add up due to rounding.

Footnotes:
  1. Catering Operations employees unionized as of Oct. 23, 2018
  2. Food service employees included for 2017 and 2016.
  3. Food service employees included for 2015.