| 2017 | 2016 | 2015 | |
|---|---|---|---|
| Total employees | 88,531 | 87,779 | 84,228 |
| Flight Attendants | 22,676 | 22,779 | 21,078 |
| Management and administrative, including international employees, food service employees (2017, 2016)1 and other | 17,777 | 17,541 | 17,208 |
| Passenger Service | 12,189 | 12,012 | 11,998 |
| Fleet Service | 13,187 | 12,812 | 12,210 |
| Pilots | 11,492 | 11,454 | 11,204 |
| Technicians and related Flight Simulator Technicians |
9,535 | 9,521 | 8,899 |
| Storekeeper Employees | 1,000 | 977 | 936 |
| Dispatchers | 402 | 396 | 383 |
| Fleet Tech Instructors Food Service Employees (2015)2 Load Planners Maintenance Instructors Security Officers |
273 | 287 | 312 |
| 2017 | 2016 | 2015 | |
|---|---|---|---|
| Labor union representation | 80% | 80% | 80% |
- Food service employees included for 2017 and 2016.
- Food service employees included for 2015.