Workforce

in Fact sheets

Workforce numbers
2015 2014 2013
Total employees 84,228 84,472 87,254
Flight Attendants 21,078 20,931 21,121
Salaried and management, including international employees, and other 17,208 17,199 17,637
Passenger Service 11,998 12,630 14,611
Fleet Service 12,210 12,575 12,970
Pilots 11,204 10,612 10,553
Technicians and related
Flight Simulator Technicians
8,899 8,889 8,796
Storekeeper Employees 936 932 916
Dispatchers 383 356 322
Food Service Employees
Security Officers
Load Planners
Fleet Tech Instructors
Maintenance Instructors
312 338 328
Labor relations
2015 2014 2013
Labor union representation 80% 80% 80%