Workforce

in Fact sheets

Workforce numbers
2018 2017 2016
Total employees 88,590 88,531 87,779
Flight Attendants 23,193 22,676 22,779
Management and administrative, including international employees, food service employees (2017, 2016)1 and other 15,047 17,777 17,541
Passenger Service 11,932 12,189 12,012
Fleet Service 13,077 13,187 12,812
Pilots 11,742 11,492 11,454
Technicians and related
Flight Simulator Technicians
9,236 9,535 9,521
Catering Operations2 2,668
Storekeeper Employees 1,012 1,000 977
Dispatchers 399 402 396
Fleet Tech Instructors
Food Service Employees (2015)3
Load Planners
Maintenance Instructors
Security Officers
284 273 287
Labor relations
2018 2017 2016
Labor union representation 83% 80% 80%
Footnotes:
  1. Food service employees included for 2017 and 2016.
  2. Catering Operations employees unionized as of Oct. 23, 2018
  3. Food service employees included for 2015.