Workforce in Data

Workforce data including labor relations and employee demographics

Workforce numbers
2021 2020 2019
Total employees 79,455 70,634 91,526
Flight Attendants 21,696 16,432 24,277
Management and administrative, including international employees, food service employees (2017, 20161) and other 12,420 12,225 15,662
Passenger Service 11,036 9,245 12,114
Fleet Service 12,573 11,346 13,808
Pilots 12,223 11,822 12,260
Technicians and related
Flight Simulator Technicians
7,884 6,477 9,124
Catering Operations 40 1,935 2,577
Storekeeper Employees 900 653 991
Dispatchers 389 259 412
Fleet Tech Instructors
Food Service Employees
Load Planners
Maintenance Instructors
Security Officers
294 240 301
Labor relations
2021 2020 2019
Labor union representation 84% 83% 83%

United’s 2021 U.S. demographic data2

Sharing our U.S. diversity representation data

We recognize that this journey is a long haul and that we must commit to sustained action to become the world’s most inclusive airline. Sharing our U.S. diversity representation data and committing to more transparency with our demographics on an annual basis is a critical, foundational step forward in that journey. In order to hold ourselves accountable for change and to build understanding and trust, we must track and share our progress.

United’s 2021 U.S. demographic data
2021 2020
Company-wide
Race and ethnicity
Asian 12.3% 11.7%
American Indian/Alaska Native 0.4% 0.4%
Black/African American 13.4% 13.0%
Hispanic/Latino 15.8% 14.2%
Hawaiian/Pacific Island 2.3% 2.3%
Not disclosed 1.0% 0.6%
Two or more races 1.9% 1.5%
White 52.8% 56.3%
Gender diversity
Female 38.5% 36.0%
Male 61.5% 64.0%
Frontline
Race and ethnicity
Asian 11.9% 11.0%
American Indian/Alaska Native 0.5% 0.5%
Black/African American 13.8% 13.5%
Hispanic/Latino 16.2% 14.5%
Hawaiian/Pacific Island 2.4% 2.5%
Not disclosed 1.0% 0.5%
Two or more races 1.9% 1.5%
White 52.3% 56.0%
Gender diversity
Female 38.2% 35.2%
Male 61.8% 64.8%
Professional / Supervisory (L9-L5)
Race and ethnicity
Asian 13.0% 13.7%
American Indian/Alaska Native 0.3% 0.2%
Black/African American 12.8% 12.7%
Hispanic/Latino 15.7% 15.2%
Hawaiian/Pacific Island 2.1% 2.1%
Not disclosed 1.5% 0.9%
Two or more races 1.9% 1.8%
White 52.7% 53.7%
Gender diversity
Female 42.8% 43.9%
Male 57.2% 56.1%
Senior Professional / Leaders (L4-L2)
Race and ethnicity
Asian 19.4% 19.5%
American Indian/Alaska Native 0.2% 0.2%
Black/African American 6.4% 6.3%
Hispanic/Latino 8.5% 8.3%
Hawaiian/Pacific Island 0.9% 0.9%
Not disclosed 1.0% 0.5%
Two or more races 1.5% 1.3%
White 62.2% 63.0%
Gender diversity
Female 36.3% 35.7%
Male 63.7% 64.3%
Senior Leaders (MD/Officers)
Race and ethnicity
Asian 6.0% 5.7%
American Indian/Alaska Native 0.4% 0.9%
Black/African American 6.9% 5.7%
Hispanic/Latino 5.2% 5.3%
Hawaiian/Pacific Island 0.4% 0.4%
Not disclosed 1.3% 1.3%
Two or more races 1.7% 0.9%
White 78.0% 79.8%
Gender diversity
Female 34.1% 32.9%
Male 65.9% 67.1%

Footnotes

  1. Catering Operations employees unionized as of Oct. 23, 2018
  2. Diversity representation data is for U.S. mainline workforce only. Diversity tracking is prohibited by law in some international locations. Numbers may not add up due to rounding.