A message for 2018 from
Oscar Munoz, United CEO

Why we fly

When you choose to fly United, we understand you’re expressing your trust in us.

We are committed to honoring that trust by living up to our responsibilities to you - in the sky, on the ground, and everywhere our service touches around the world.

United team members are active around the world, not only serving our customers, but striving to be of service to their communities. We are united in our efforts to make a real, positive difference in the world. Our actions align with the United National Global compact, which outlines key principles of environmental and social responsibility for businesses around the world. Notably, we have been the only U.S. airline participating in the Compact since 2010.

In 2018, we had over 70,000 volunteer service hours by our colleagues from around the globe. Time, money and effort were donated to worthy causes and pillars within local communities; causes that helped to break down barriers and promote inclusion, inspire the next generation of leaders, lift up communities in crisis, and create a more sustainable future.

For example, United distinguished itself by making the first pledge by any U.S.-carrier to cut its carbon footprint - 50 percent by 2050 – advancing our goal to be the most environmentally conscious airline possible.

Both in the long and short term my United family uses our reach and resources as a global airline to respond to natural disasters, forest fires, tropical storms and hurricanes and many other urgent humanitarian needs, solving the worst of our collective problems by summoning the best of themselves.

As a result of our broad and sustained efforts to model our vision of a company that is both profitable and principled United consistently earns the highest recognitions possible; including: a consistent 100 percent score on the Human Rights Campaign’s Corporate Equality Index, a perfect score on the Disability Equality Index, DiversityInc’s Top 50 designation celebrating our supplier diversity program, the Best of the Best award from the National LGBT Chamber of Commerce.

We are proud of our accomplishments. However, the most important recognition of our commitment to diversity and inclusion comes from our customers and employees. We aspire for every single person who boards our aircraft and contributes to our team to genuinely feel a sense of belonging with us. Such a standard cannot be measured by any statistic or award.

It derives from countless individual interactions, on the ground and in the sky. The sum total of those exchanges adds up to a world that is increasingly United.

As we look toward the future, we resolve to build on our work in 2018 as we continue to we forge new partnerships that will deepen our commitment to corporate social responsibility and elevate how we care for every single person we serve.

Thank you for flying with us, working with us and believing in us, this past year and in all that follow.

Gratefully,

Oscar