Letter from the Chairman, President and CEO

At United, we are committed to building a sustainable future for our customers, our co-workers, our investors and the environment. Our more than 85,000 co-workers operate the most extensive route network of any airline in the world. Every day, with our partners at United Express, we operate an average of more than 5,300 flights to more than 370 airports across six continents.

To build a sustainable future for all our constituents, we will focus on achieving sufficient and sustained profitability so that we can continue to deliver a critical service that drives significant economic value across the globe. Airlines are not only powerful economic engines for the communities they serve, but they also connect cultures and ideas. We’re proud of what we do and the value that we provide to society.

The U.S. airline industry drives more than a trillion dollars in economic activity every year and directly or indirectly employs about 10 million people. Together with our industry trade organization, Airlines for America, we are encouraging those in Washington to recognize the value of aviation by adopting a National Airline Policy, or NAP. You can learn more about the need for NAP by going to www.nationalairlinepolicy.com.

While we work to build a healthy airline industry, we will also take actions to reduce our impact on the environment and to be a responsible global citizen. Since 2010, United has been a participant in the United Nations Global Compact http://www.unglobalcompact.org/, which outlines key principles of environmental and social responsibility for businesses around the world. We are proud to be the only U.S. airline participating in the Compact.

Through United’s Eco-Skies® program, we seek to deliver an excellent product to our customers in an environmentally responsible manner. We have improved our fuel efficiency by more than 32 percent since 1994 and we will continue to improve fuel efficiency as we acquire newer, more efficient aircraft. We’ve placed orders for 65 Boeing 787 Dreamliners, including the seven we currently have in our fleet. We’ve also placed orders for 35 Airbus 350-1000 and 100 Boeing 737 MAX aircraft. These aircraft are 15 to 20 percent more fuel-efficient than the aircraft they’ll replace. We have also helped to advance the use of alternative fuels and we have a comprehensive recycling program both onboard and at our hubs.

In addition, throughout our hubs and the cities where we operate, we are committed to supporting diverse programs and organizations that benefit our people and our communities. We donate air travel, make charitable contributions and dedicate volunteer time to support organizations that address important needs of our communities.

More than ever, our co-workers demonstrated their spirit of community and ability to Work Together following Superstorm Sandy. After the storm hit, we activated our employee relief fund, sent generators for co-workers who lost power at home, and procured water, fuel, ice, food and lodging for co-workers in need. In 2012, the United We Care Employee Relief Fund awarded more than $565,000 in emergency funds to more than 1,400 Superstorm Sandy victims. Additionally, through our donation program, customers, co-workers and the United Airlines Foundation have raised more than $1 million to support Sandy relief efforts organized by American Red Cross, AmeriCares and Feeding America.

To learn more about the great work my co-workers are doing, please read our Corporate Responsibility Report. We are proud of United’s commitment to running an environmentally and socially responsible airline. We have the best team in the business and we’re dedicated to building a bright and sustainable future.

Jeff Smisek
Chairman, President and CEO, United Airlines